CSR

Location

Hanover

Type

Part Time

Benefits:

Flexible part-time schedule (no nights or weekends)
Mentorship from the business owner – get hands-on insight & coaching
Annual performance review with potential base increase
Listed pay of $18 to $21.50 depending on experience
Paid time off (including your birthday)
401(k)
401(k) matching

What You’ll Do

As our Customer Service Representative (CSR), you’ll be the go-to connection point between homeowners and our skilled team of 15–20 craftsmen. You’ll manage job scheduling, customer communication, and day-to-day office operations—all while helping us grow our brand through creative marketing support.

Responsibilities

Coordinate home improvement projects from start to finish
Manage scheduling, phone calls, job tracking, and billing
Serve as the communication hub between clients and craftsmen
Support marketing initiatives (social media, promotions, local outreach)
Help manage CRM tools and maintain accurate digital records
Provide a welcoming and professional voice for our customers
Ensure the office environment runs smoothly and efficiently

Qualifications

No degree required, we are looking for dependable candidates with admin or customer service experience
Natural communicator with strong written and phone skills
Microsoft Office tools (Outlook, Excel, Word, PowerPoint)

Who We Are

At Handyman Connection of South Shore, we’ve spent 7 years delivering top-quality craftsmanship and personalized service across the South Shore.
As a locally owned and operated business, we’re proud of our 4.8-star Google rating and loyal customer base—over half of our work comes from repeat clients.

Apply today! We respond to all candidates within 24 hours.

Compensation: $21.50 per hour

Handyman Connection - South Shore Boston, MA

Your locally owned Handyman Connection works with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you’re interested in:

high earnings potential
a flexible schedule that you control
using your skills to help improve other’s lives

We might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.