Sales & Customer Experience Coordinator
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
Sales & Customer Relationship Coordinator
Are You Organized, Driven, and Great at Turning Leads Into Happy Customers?
At Handyman Connection of Austin-Westlake, we’re searching for a Sales & Customer Relationship Coordinator who thrives on converting leads into booked jobs and building long-term customer relationships. You’ll be the first voice potential customers hear, and the key player who keeps our sales pipeline moving, ensuring every lead gets prompt, professional attention.
This is not just a receptionist or customer support role — you’ll be a sales-minded relationship builder, managing inbound inquiries, making proactive follow-up calls, and ensuring our customers feel well taken care of throughout their journey with us.
We are a growing, relationship-first handyman business known for quality craftsmanship and professionalism, and we’re looking for someone who can drive sales growth while providing an exceptional customer experience.
Why You’ll Love Working with Handyman Connection
✅ Competitive Pay + Sales Bonuses: $18–$22/hr plus performance-based incentives for meeting booking and conversion targets.
✅ Be at the Heart of the Business: Own the lead pipeline, drive conversion rates, and make a tangible impact on business growth.
✅ Fast-Paced, Engaging Work: Every day is different, balancing customer calls, scheduling, and relationship building.
✅ Flexible Scheduling Options: Full-time preferred, but flexible part-time available for the right candidate.
✅ Growth-Oriented Culture: Learn valuable sales, CRM management, and business operations skills in a supportive team.
✅ Tools That Set You Up to Win: We equip you with state-of-the-art CRM and scheduling tools so you can focus on what you do best — building relationships and closing bookings.
Your Role at Handyman Connection
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Convert Leads to Booked Jobs: Handle inbound inquiries, follow up on estimates, and proactively convert leads using scripts and best practices.
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Outbound Sales Follow-Up: Call back pending leads, engage with past customers, and reconnect on unfinished estimates.
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Manage Customer Relationships: Build rapport and be the go-to point of contact throughout the customer’s journey.
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Own the CRM: Maintain accurate customer records, track follow-ups, and keep the sales pipeline organized.
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Coordinate Schedules: Match the right craftsman to the right job and ensure smooth operations from booking to completion.
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Deliver Great Customer Experiences: Address questions and concerns promptly, representing Handyman Connection with professionalism and care.
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Support Craftsmen & Field Teams: Communicate effectively with the field team to ensure job readiness and efficient scheduling.
We’re Looking for Someone Who:
✔️ Has Sales Skills: Comfortable following up, asking for the sale, and closing bookings.
✔️ Knows CRM Systems: Experience with tools like ServiceTitan, HubSpot, ClientTether, or similar is a plus (training provided).
✔️ Communicates Exceptionally Well: Great phone skills, friendly yet professional tone, and clear written communication.
✔️ Is Organized and Detail-Oriented: Loves maintaining a clean CRM, following up consistently, and keeping schedules tight.
✔️ Thrives in a Fast-Paced Role: Manages multiple priorities and loves the variety of customer engagement, sales, and coordination.
✔️ Is Self-Motivated: Takes initiative, meets goals, and stays productive without constant supervision.
✔️ Understands Customer Experience: A relationship-first mindset with a goal to maximize bookings and customer satisfaction.
Preferred Background
- 1+ years in a sales, customer success, or relationship management role.
- Experience in home services, construction, or remodeling industries is a bonus.
- Comfort using technology, email, phone, and CRM tools daily.
Join Our Growing Team
If you’re a sales-savvy communicator who loves the challenge of converting leads and building long-term relationships, we’d love to hear from you. Be a part of a growing, quality-focused handyman business, and make a direct impact every day.
This is a remote position.
Compensation: $18.00 - $22.00 per hour
Handyman Connection of Austin-Westlake, TX
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If you’re interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve other’s lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
(if you already have a resume on Indeed)